DELIVERING AI SOLUTIONS THROUGH EXPERT PROGRAM LEADERSHIP & AGILE EXECUTION
UPESH DE SILVA
CONTACT ME• Strategic Program/Project Manager delivering complex Agile and hybrid initiatives, including a successful AI-driven project, while achieving 98% on-time milestones and 100% budget adherence.
• Cross-Functional Multi-Domain Delivery Strategist managing teams of over 55 professionals across healthcare, insurance, logistics, and retail, to boost efficiency and reduce costs
• AI Solution Delivery Leader leveraging Google Gemini for real-time call transcription and NLP-driven agent guidance, improving resolution times, and enhancing service quality in AI-enabled call centers
• Agile Delivery Leader with proven success coaching ARTs, leading PI Planning events while improving cycle time by 25%, driving team performance, and meeting program milestones
WORK THAT DELIVERS RESULTS
Program management excellence delivering AI-driven solutions across healthcare, insurance, retail, and emerging tech sectors
- -Virtusa Corp, Program Manager
At Virtusa, I led enterprise programs ranging from $1 million to $8 million for Fortune 500 clients across various industries. I drove AI-enabled solutions using Agile and hybrid models, aligned delivery with strategic goals, and built trusted relationships with the C-suite. I also championed team development through mentorship, career planning, and succession strategies while ensuring high-impact delivery that was recognized for innovation and quality.
- -New York Life [Via Virtusa], Project Manager
Led a $3M digital transformation to modernize document signing and delivery using DocFast, achieving $2.4M in projected savings. Managed a 38-member Agile/Waterfall team, improved delivery predictability, reduced risks, and strengthened stakeholder alignment through structured governance, PI Planning, and vendor coordination.
- -Elevance Health [Via Virtusa] , Project Manager
Led a $5M AI-driven call center transformation, deploying NLP and voice tech to improve agent support and customer experience. Delivered $1.2M in annual savings by cutting call time by 34% and raising satisfaction from 68% to 92%. Oversaw end-to-end delivery, vendor alignment, risk mitigation, and stakeholder engagement while driving scalable, compliant implementation through phased rollout and structured governance.
- -Unqork [Via Virtusa], Program Manager
Led an $8M program using Unqork’s no-code platform to deliver scalable solutions for AON and John Hancock. Reduced manual effort by 35% and onboarding time by 40%, with $3.1M in projected savings over 2 years. Improved delivery throughput, governance, and cross-client alignment.
- -Zimmer Biomet [Via Virtusa] , Program Manager
Led a digital modernization program for Zimmer Biomet, streamlining case management and device tracking with a 43-member team. Reduced manual effort by 30% and turnaround time by 40%, projecting $2.1M in savings over 2 years. Improved delivery speed, planning accuracy, and stakeholder satisfaction through structured governance and repeatable frameworks.
LET'S CONNECT
Let's connect and chat about Agile, AI innovation, team leadership, and driving real impact through continuous improvement!
CORE COMPETENCIES
Key strengths that drive successful delivery, team alignment, and AI-enabled transformation
- Program Management
- Project Management
- AI Integration
- Agile Transformation
- Risk & Issue Management
- Stakeholder Engagement
- Communication
- Coaching and Mentoring
CERTIFICATIONS
Project Management Professional
-SAFe® 6 Agile Product Manager
-97805391-7465Scaled Agile Inc
SAFe® 6 Release Train Engineer
-97805391-7465Scaled Agile Inc
Certified ScrumMaster
-317225Scaled Agile Inc
Google AI Essentials
-CertificateCoursera
Google Introduction to Gen AI
-CertificateGoogle
Generative AI Overview for PMs
-CertificateProject Management Institute